If you believe your product has a manufacturing defect you may return it to us for an inspection.
Should we determine any manufacturing issues we will repair or replace your ring free of charge.
Should we determine that such defect is for other reasons we will provide you a cost for repairs.
Please note that your ring is handcrafted and slight variations and irregularities or variations are a natural occurence in gemstones. These should be considered as providing a unique character to your ring, not a defect.
◊ Our warranty is only available to the person who purchased the engagement ring from us.
◊ Maintenance, repair, sizing or other service performed by someone other than us will void your Warranty.
◊ Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft.Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
◊ Discoloration due to exposure tochemicals, make-up, swimming pools, hot tubs or bathing.
◊ Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
◊ Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
◊ Lost stone or a stone has fallen out due to chipping or breaking caused by normal wearor other damage.