FREQUENTLY ASKED QUESTIONS
How do I decide which diamond to buy?
We highly recommend you visit to Our Approach page before buying your ring. Should you have additional questions, please contact us, we'd be delighted to help you find the best ring.
What is the Delfina Cut?
Cut is the most important part of a diamond - the better a diamond is cut, the more sparkle it will have. The Delfina cut is the highest available cut - Excellent.
Why are your prices so good?
We cut out all the middlemen and go straight to the source where all the diamonds are selected and cut. This allows us to offer the absolute best prices and cherry-pick the very best diamonds.
Do you have a retail store?
Today we are completely online but we'd be delighted to help you find the best ring. Please contact us!
Do you have a gemologists on staff?
Yes, we do have our own in-house gemologist who helps us source the very best diamonds.
Where is the ring made? Is the ring handcrafted?
Our diamonds and rings are sourced from India, the source of 80% of the world's cut diamonds. Yes our rings are hand-crafted just for you!
Is the diamond GIA certified? What is the difference between GIA, AGS and IGI certificate? Will I get the GIA certificate?
Yes all of our diamonds are GIA certified. GIA is Gemological Institute of America. GIA, AGS and IGI are all organizations that rate diamonds. It is widely held that GIA is considered the highest standard. And yes, each ring comes with it's unique GIA certificate.
Is the diamond conflict free? Where are the diamonds sourced from?
Yes all of our diamonds are conflict free. Our diamonds are sourced from the highest quality, conflict-free mines all over the world.
Can you make a band? Can you custom make a ring? What is the process? Is the return policy same for the custom ring?
Yes we'd be delighted to help. Just contact us with a picture and details of the band/ring you want and we will get it made for you. Yes, our return policy is the same for all rings.
Do I get a ring box?
Yes your ring comes with a beautiful ring box.
Can I get anything engraved on the ring?
Yes, but it will void the return policy. Please allow us 2 extra days for this. Please email us for details.
How do I find my ring size?
You can visit any jeweler and ask for a ring size or you can order a ring sizer from us for free. Please go to the ring sizing page for more details.
When can I expect to recieve my ring?
Usually your bespoke ring is custom handmade to order and will take four to five weeks to source, manufacture and ship. Platinum rings may take up to seven weeks.
Tell me more about the 100 day return and life time warranty? Is return free? What is the return process?
We are proud to offer a 100-day return policy. We do offer a limited lifetime warranty. Returns are 100% free. Please refer to our returns and warranty pages for additional detail.
Can I upgrade my Delfina diamond? Do you allow exchanges?
Yes, we'd be delighted to upgrade your ring. We allow exchanges - we want to make it right for you. Please contact us.
Is shipping free and insured? Do you ship outside US?
Yes, shipping is 100% free and insured. We do not ship outside US today. Please see our shipping page for details.
How do I change my order? How do I cancel my order?
Please email us and we can update your order.
Can I purchase multiple items to determine which I like the best, and return others?
To maintain the high quality of our pieces and keep our prices competitive, we do not allow multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. If you need any assistance deciding between any of our jewelry pieces, please do not hesitate to contact us.
What forms of payment do you accept? Will I receive a discount if I do a bank wire? Can I pay with two different debit/credit cards?
We accept all major credit cards and paypal. It is possible to get a slight discount with direct bank wire - please select manual payment process during checkout and email us the requested information. Unfortunately at this time we only accept one credit card.
Is shopping with Delfina secure? Will my personal information be shared with third party?
Yes, shopping with us is extremely secure, utilizing the latest in web technologies. We do not share personal customer information.

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